shipping and returns

Postage within Australia is a flat rate of $9.50 for regular and $12.50 for express. Orders over $125 AUD receive free shipping. We use Sendle where we can (100% carbon neutral), otherwise Australia Post. Both offer tracking and you will receive an email once your order has shipped. 
Ready to ship orders will be out the door in 1-2 business days and any custom orders will be shipped within 3-5 business days. 

Most International destinations will calculate shipping at checkout. If your country isn't listed or your order is over 1kg, please contact us for a postage quote. 
Our yarns are hand-dyed and while we make every effort to maintain colour consistency our dye lots will always be slightly different, this is the nature of the handmade, bespoke product. We take great care to ensure our product photography matches the real-life product, however your screen/monitor may vary. Please contact us for additional photos if you are unsure or can’t decide. 
If there is an issue or fault with your yarn, please contact us within 7 days to provide your feedback. We can offer a refund if faulty items are returned in their original condition. Postage cost will not be refunded and return post at your own cost.
Balled/caked yarn and custom orders are non-refundable. Yarn measurements and weights are approximate.
We like happy customers, so please don’t hesitate to contact us to provide your feedback. We are human, make mistakes and know we’re not perfect.